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Hardware Direct frequently asked questions

Q: Why should I buy hardware from HardwareDirect2U?
A: Please read all about HardwareDirect2U.

Q: Who and where are you?
A: Read all about us here.

Q: What if I don't see the hardware I am looking for?
A: If you are looking for hardware made by a brand we have listed, please contact us.

Q: What is Grade1, Grade 2, or Grade3
A: See ANSI/BHMA Standards here.

Q: How can I be sure my credit card information is safe?
A: View our Privacy Policy.

Q: How much will it cost to ship my order?
A: Orders over $199 are shipped free. For smaller orders, see our shipping freight chart.

Q: How much will it cost to key my locks to the same key?
A: View keying charges.

Q: Do you key locks to my home owner keys?
A: Yes, see keying charges.

Q: Where do I find my key number?
A: Most keys are stamped with the key number.

Q: What if my key does not have a number stamped on it?
A: Please choose the option under Keying for us to contact you with instructions for getting keys keyed alike.

Q: What is a keyway?
A: The Keyway is the opening where your key is inserted into the lock.

Q: What if lose my key? Will I need a locksmith?
A: Depending on the brand of your hardware, the factory may have your order on file.

Q: Can I return an item?
A: See Return Policy

Q: What are your general terms and conditions?
A: See Terms and Conditions

Q: Why can I not use more than 1 promotional code?
A: You may use only use (1) promotional code per order so apply the one that gets you the greatest savings.

Q: Why do I not see any savings when I enter a promotional code?
A: Some products, including trim hardware, are not further discounted. Please check that product's page to see if a promotional code statement is there.

Q: What is handing?
A: See Handing Chart

Q: How do I determine the backset?
A: View Backset drawing

Q: How do I measure Center to Center?
A: Measure Center to Center

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