Hardware Direct frequently asked questions

Q: Why should I buy hardware from Hardware Direct.us?
A: Please read all about Hardware Direct.us - click here

Q: Who and where are you?
A: To read all about us - click here

Q: What if I don't see the hardware I am looking for?
A: Hardware Direct.us will conduct a free search for you, just email us with your request.

Q: What is grade1, grade 2 or grade3
A:  ANSI/BHMA Standards click here   lbf ( pound of force)

Q: How can I be sure if my credit card information is safe? 
A: To see our Privacy Policy - Click here

Q: How much will it cost to ship my order?
A: To view our shipping cost - Click here

Q: Do you ship to Canada?
A: Yes, call us for shipping quote - click here

Q: How much will it cost to key my locks to the same key?
A: To view keying charges - Click Here

Q: Do you key locks to my home owner keys?
A: Yes, see keying charges - Click here

Q: Where do I find my key number? 
A: Most keys are stamped with the key number. 

Q: What if my key does not have a number stamped on it?
A: Hardware Direct.us has templates we use to read the key number, we do not charge extra for this service. 

Q: What is a keyway?
A: The Keyway is the opening where your key is inserted into the lock.

Q: What if loose my key? Will I need a lock smith?
A: No, key numbers are tracked at the factory.

Q: Can I return an item?
A:  See Return Policy

Q: What are your general terms and conditions?
A:  See Terms and Conditions

Q: What is handing?
A: See Handing Chart or Video 

Q: How do I determine the backset?
A:  Backset drawing and Video 

Q: How do I measure Center to Center?
A:  Measure Center to Center

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