About Us

HardwareDirect.us is a family owned business, dedicated to the best personal service and the lowest prices possible for our customers, beating all of our competitors - on both counts.  Our two office locations are in Atlanta, Georgia and Sevierville, Tennessee.  After 30 plus years in the remodeling business, we realized a need for a business that offered not only low prices, but individual personal service on which the home owner or builder could rely for their specific needs or questions.  No request is too small for our friendly, seasoned staff which is ready and anxious to help you with any of your door hardware concerns.

Our Mission

“Give you a break”    As former contractors, we sympathize with the necessity of getting the best price possible on all materials for that bottom line!  The intent, and tenant, of HardwareDirect2u, is to give people the best price they can find, with the best service they can find.  If we can make a little on each sale, and you are happy, then we are happy and our mission is accomplished.

How can we sell at such low prices?

Low overhead!  All of our products come directly from the manufacturer or a central distributorship of the manufacturer.  We do not have the expense of the real estate and staff for warehouses.  We truly are a “Direct to You” business.

Do we sell Refurbished or Seconds hardware?

Absolutely not!  All hardware is factory inspected premium hardware, exactly as you see in the stores and design centers.  

What if you have problems with your order or product?

It is our job to help you!  Our goal is to provide you with the same polite, friendly customer service we like when dealing with merchants in our own lives.  We gladly facilitate exchanges, replacements, and refunds.  All guarantees and warranties are honored by the individual manufacturers, and our staff will provide you with helpful 800 Customer Service numbers if you should have a question about your specific product.